Sometimes a plotter will show that is receiving data from the computer but will not print. I assume this is what you are describing. This can be caused by a couple of things. The first suspect is a corrupt file.
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Try a smaller file to see if it will print. If it does, the problematic files are probably from Photoshop or a CAD program. If a file has more than one level when it is sent to the plotter, the plotter has a hard time digesting it. Try 'flattening' the file (makes a single level) and then send it to the plotter.
Another possibility is that the printer driver is no longer matched to the computer operating system or is simply corrupt. Go to HP.com and get the latest driver for the plotter. Windows XP Pro 64 drivers work well with W7 and 8. Lastly, the Jetdirect card could be faulty. Reseat or replace the card. Jul 09, 2014.
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