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Hi Slixxen - You might want to try uninstalling and reinstalling Uplay PC by downloading the latest version from Uplay.com: this does seem to help with these sorts of issues. If this doesn’t help, please create a ticket to support by clicking on the “Ask a Question” tab on the top of the page at for help with this issue. Alternatively, you may call them. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx. Could you explain to me how re-installing would possibly help me retrieve my serial number? As I said, I installed Anno 2070 again after a complete Windows re-install and I no longer have the serial number for my game. So, I either need a new serial number or for someone to give me my old serial number.
I'll try calling the support team because the 'Ask a question' doesn't seem to help. I would think this is a simple issue, but it's taking quite a long time for them to answer my question. Same issue for me, purchased the retail product ( 2 original boxed games) for me and my son, we both entered the Serials in our respective UPlay Accounts and were able to play the game without any issues.
So as the games were linked to our accounts, i threw out the boxes and recycled the manuals. Now after installing windows 8 on my PC, and replacing a HDD on my sons, the game is asking us both to 'activate' and enter our serial numbers. If what you are saying is that without the boxes, UBI wont retrieve our keys, im out by about £50. Uplay is the DRM, so they should be able to retrieve our Keys without the boxes, the game is in the account, they can see that, so im seriously hoping i dont get the same kind of message as you received from them. Especially as i have just purchased 2x copies of Deep Ocean!
Looks like this could get interesting! I'll await my support reply and keep you updated,:mad: Hello, I have the same problem. I contacted support but they wanted from me picture of box of the game. Problem is that i dont have box of this game, because of that they told me that they cannot help me:( Really nothing can be done here?
I need to buy game again? Hi Mr Shade, Thanks for that, appreciate the feedback on a Sunday night:-) It is a bit weird, I can download the game from my Uplay account, it just wont Activate - all my others do (Just tried with my settlers 7) and that works fine. Its just Anno 2070 that keeps asking for the serial, bit strange.
But fingers crossed, support will be able to retrieve the keys and I can get back to saving the planet:-) Cheers! Very odd then.:( Sorry I can't help further - however since it's registered to your Uplay account, and you can download etc support should be able to provide a solution. Hi Mr Shade, Just wondering if you have any other escalation route i can try please? Have been in touch with support and despite me telling them i dont have the box and manual, they asked for a scan of the.box or manual. Game is showing in my account, and support are telling me there is no Anno 2070 allocated to the account - have sent them screen shots to prove the fact. Have just told my son to try and he is also getting the same problem. Is there anywhere else i can try for help?
I have just bought Deep Ocean, and dont want to have to buy the original Anno 2070 a second time. Very odd then.:( Sorry I can't help further - however since it's registered to your Uplay account, and you can download etc support should be able to provide a solution. If any of you are experiencing issues with your activation, please make sure you are in the proper account. The game can only be played with the original account that the game was registered with. If you have lost your activation code/serial key, make sure to include all account information such as a date of birth, username, emails, first and last name to quicken the Support process. I apologize that you all are having issues but please submit the tickets with as much as information as possible.
If you have gone long periods of time without hearing back please PM the ticket so I can have your region's Support team look into it. Links to Support are in my Signature below. I purchased Might and Magic Heroer VI from steam and to play it i had to have Uplay, So i made my account and tried to enter the activation key that Steam gave me. However Uplay keep rejecting it and the boxart in the background is for a expansion pack that i didn't buy. Do you guys have any idea what i'm doing wrong?hi there, start the game from STEAM, which will pop up the Uplay client, and ask you to sign in - do that the game should then play. If you have tried that and it didn't work please contact support. Www.support.ubi.com (re box art, the box art may refer to the new expansion, however the game should be correct, but support can double check that for you also.
Hi Georific - Sorry you are experiencing an issue activating your games. You may have to include the hyphens when entering the activation key; and your account will automatically unban within a few hours. If you need assistance of any kind the Support team is there to help you. Please create a ticket by clicking on the My Questions link, then Ask a Question tab here: Alternatively you may call them. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx.
If you are having issues activating your game keys and (sometimes getting banned in the process), please keep these two things to keep in mind: - Only actual downloadable content can be activated via the Uplay client. Not “unlockable content” which needs to be unlocked from within the game itself.
Games bought on Steam need to be downloaded and activated on Steam. They will be added to the Uplay Games library upon first launch. It is not possible to activate a Steam key directly in Uplay PC. If you have additional concerns regarding activation of games, please feel free to leave a comment below. Also, the Support team is available to help you. You may create a ticket to Support by clicking on the My Questions link, then Ask a Question tab here::. If you are still having a problem activating your game, please do the following: 1.
Open the Uplay Client directly (If the games activation window opens press the cancel button) 2. Click on the Options button in the Uplay Client (gear icon near the top-right) 3. Select 'Activate Product' 4. Enter your activation key in this section with all capital letters and including the dashes Hopefully this will resolve the problem you are having activating the game, if not please submit a support question at Thank you. Hi SuperGamerGuy97 - Your account will automatically unban within a few hours and you will be able to try again. If it's taking longer than expected or you would like assistance activating your game, please contact Support.
You may log a ticket or give them a quick call for faster service. Please create a ticket by clicking on the My Questions link, then Ask a Question tab here: or you can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx. For the last 15 hours I have not been able to log a support request, just get ' Something is technically wrong. Thanks for noticing - we're going to fix it up and have things back to normal soon.
Click here to go back to the home page. I understand the need for some DRM, but I choose steam games to mitigate it the impact, but with your Uplay system obviously broken and your support ticket system along with it.
Your not encouraging people to work with DRM, ARE YOU!:mad: I had not played Hawx2 for along time and thought I might give it a spin, but no Uplay thinks im a criminal, no soup for me. This is incorrect. Yesterday the support site was down.
Today it is up, but crashes when one tries to post a ticket. So no I CANNOT create a support ticket. I also could not active my copy of Heroes of might and magic 6 on steam, the activation window was after 2 hours of downloading and an hour of patching (crap I didn't want IE UPlay), and the only activation key window was in the UPlay client. Why is there an online client to a single player game????
That makes 0 sense. I can see it kicking in if I choose to play in multiplayer, but not until.
I DEMAND a refund. If you want to make it right you can send me a link to download a new copy of the game, AND refund my $50. There is no other way to correct your act of FRAUD. You should be loosing your business licence (worldwide). Your assets should be getting seized just like any other person/company guilty of fraud.
After all this time, and all your work to 'fix' this issue if it is still recurring constantly it can only be intentional. If it's intentional then it's criminal, as you are taking money with no intent to give the product for which the money was paid. Had I thought to look at the forums for issues before I made the purchase your drm policy would have kept me away, nevermind the blatant disregard with which you steal from your customers. Ubisoft, let us activate our UPlay games on Steam!
I have AC3 but I want it on my Steam library. Is that much to ask?:( +1 At least the people from Valve managed to make their client work after 2 years On another note, I too have problems with: - activation of Far Cry 3 - changing my username.
It didn't say anywhere that it would be my nick, AND not be changeable So basically UPlay is no good to me. Only used because of special offer on Far Cry which obliged me to use UPlay. Seems to me they got hacked, then abandoned all development of UPlay. A big disappointment UBISOFT. Hi, I just bought and downloaded Far Cry 3 off Steam.
In order for me to even start playing the game I need to enter an activation code which I never got and don't know where to find. I didn't know Uplay existed until I had purchased and downloaded the game. I signed up for Uplay and got two emails, but they both welcome me to Uplay. So I don't have an email telling me about my purchase. I tried looking up my order to see if my activation code would be there, but it asks me for me order number which I didn't get. The second method of looking up my order doesn't work either.
Maybe the problem is that I ordered and downloaded Far Cry 3 before I signed up for Uplay, and Uplay says my order never happened. Please help me out here.
Hi All - They are aware of the internet connection issue and its being worked on. Your patience is greatly appreciated.
To play your games but not download them, you may want to try this member work around. Whaty80 - You will need to contact the Support department for help with this. They may require a proof of purchase but they will certainly get your game going for you. To create a Ticket - Click on the My Questions link, then Ask a Question tab here: By Phone - Support Team in your region:http://www.ubi.com/US/Support/InternationalSupport.aspx. Hello, I have bought a Heroes VI Complete Edition pack, with the original game, the 2 adventure packs and Shades of Darkness. It has only one key inside, which I used to activate SOD, already having Heroes VI active, and now it doesn't let me activate the two adventure packs using the same key.
What's the solution? Hi, If you have access to game content but DLCs aren’t unlocked, please contact Technical Support by providing the key you used in order us to solve this issue. The link is in my signature. I'm so sorry for creating a new thread like this. But the old thread was blocked. I bought an Nvidia GTX 600 card And I have a promotion code for AC3.
I went to this page and filled all the information: Then the page gave me a game code, then I went to your shop, chose AC3 pc version then entered the game code, but nothing happened. (I chose the Deluxe edition but nothing happend too.) Can you tell me how to use the game code now?? All of the solutions in the old thread doesn't help me: http://forums.ubi.com/showthread.php/729076-Can-t-redeem-Assassins-Creed-3-code-from-nvidia/page23. Hi Khandan1992 - Sorry to hear your having issues with your game key. If the above work-around didn't help you may have to contact the Support department. You can either create a ticket (up to 48 hours excluding weekends to hear from them0 or simply give them a quick call. Click on the My Questions link, then Ask a Question tab here: By Phone - Support Team in your region: And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php.Best-practices!
Hi, I get special code from NVIDIA to download this game. I followed steps and everything looks good. Ubisoft showed me that i 'bought' Splinter Cell Blacklist and Splinter Cell Convicion, but i get cd-key only for Splinter Cell Conviction. What about Blacklist? The key have been send to my email?
It's very problem to me, because my old email isn't working, and i am writing to Support to change it, but i will propalby wait very long:/. Can you give me normal cd-key? I can give you my key and every information. Please, help. I very want to play this game tonight. You can have the activation code for Blacklist sent to you through Uplay.Go to the Shop tab of Uplay -Click the 'Help' button next to the Shopping cart in the upper right corner.Enter your order number for Blacklist as well as the password for your Uplay account.The next page will display your Splinter Cell Blacklist activation code I've been told that the activation code automatically binds to your account when you purchased the game and you shouldn't have to enter it.
However, Splinter Cell Blacklist would not appear in my 'Games' tab so I had to go to 'Activate Product' in the Uplay options and enter my Blacklist code there in order for it to show. Please contact support so they can help you with this. You can either create a ticket by clicking on the My Questions link, then Ask a Question tab here: or call them for quicker service. You can find the Support Team in your region here: And going forward please follow these steps on how to report a technical issue in the forum - Technical Issues Best Practices - http://forums.ubi.com/showthread.php/784065-Technical-issues-section-Best-practices! Hi Foppster85, What error are you getting when trying to access the Support site?
What country are you trying to access it from? Have you cleared your cookies/cache? Here is the phone support line: hey, let me tell you i am facing the same problem with SC:Blacklist.
I bought a retail version from a local store here in Singapore. BUT THE FRIGGIN CD KEYS IS SAID TO BE INVALID WHEN WE KEY THEM INTO UPLAY. I have already logged a ticket with tech support and they have yet to reply me. This is utterly atrocious and an absolute negative customer service demonstration from UBISOFT.
Hi MasterboyKD - Please connect with Support about this. They will get it sorted out for you. As a side note, after uninstalling the software, did you manually delete any leftover files in the C: Program Files Ubisoft Ubisoft Game Launcher (32-bit versions of Windows) or C: Program Files (x86) Ubisoft Ubisoft Game Launcher (64-bit versions of Windows)? To contact Support, you can either create a ticket by clicking on the My Questions link, then Ask a Question tab here: or call them for quicker service. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx.
Please try un-installing Uplay. After uninstalling the software, you will need to manually delete any leftover files in the C: Program Files Ubisoft Ubisoft Game Launcher (32-bit versions of Windows) or C: Program Files (x86) Ubisoft Ubisoft Game Launcher (64-bit versions of Windows). Then reinstall the Uplay PC Client software directly from Uplay.Ubi.com If this doesn't help, you can either create a ticket to Support by clicking on the My Questions link, then Ask a Question tab here: or call them for quicker service. You can find the Support Team in your region here: http://www.ubi.com/US/Support/InternationalSupport.aspx.
I got a AMD 7870 card for my PC and it came with a free Far Cry 3 and Hitman: Absolution. The Hitman code was for Steam and worked perfectly, whereas Far Cry 3 had a bit more trouble. After entering my code and getting Far Cry 3 from them, I got a receipt in my email and installed it. After downloading and installing, when clicking on the icon, a Uplay window pops up and tells me to sign in.
After signing in, I got to 'Games' and see Far Cry 3 with a yellow key in the top left of the icon. Uppon clicking on the game, a window pops up telling me to enter my CD Key/Activation Key so the game will 'be on my account forever' I have already tried the code used to get the game, and the code that came on the card, both do not work, and the it doesn't let me play without the 'Activation Key.' Is there a way to get passed this or something I missed? Thanks in advance. Thank you Web Designing Company in Delhi (Wedding Planners in Delhi (http://www.allureeventsindia.com/Wedding-Planners-in-delhi.html). By deleting your account, any keys for games already registered to an account will be permanently disabled as your Uplay account is linked to them.
Therefore, those games will no longer be accessible to you. Your Ubisoft username and all the CD keys (install keys, activation keys etc) of Ubisoft games will be permanently banned! Once a CD key is banned, it will not be possible to use it again. Deleting your Uplay account will also result in loss of access to the Uplay services, achievements, forums, and access to support on the specific account. Please be aware that this process is final and may not be revoked.
After deletion, we will have no more records in our system. You will not be able to contact us in the future regarding your deleted account, unless you create a new account. I have a copy of anno 1404 gold edition i am trying to install on my new PC. I have had the same copy installed on my previous PC three times. Now I am trying to install it again, but it seems that I cannot activate it.
I have a different hardware ID, naturally, because I have a brand new machine. I have opened a ticket, i was required to run a program to inspect my hardware, but i haven't heard from the support team since. Is there any way for me to recover my game copy like, ever? Or do I have to buy another copy, which I am not willing to. O boy what help right Read Below HomicidalJay9/17/2013 6:27:36 PM Really After What I said I dont have My key nor do I know where they are At.How about U just look up my account and see what keys were use and Re CD keys.This Just seems Point less Let me have a number Or Someone higher up cuz,For the customer service you have given me Is just poor And Non helpful.
Andrea9/17/2013 2:57:56 PM It is not uncommon for players to forget the account used for the CD keys. If they lose the account the Cd keys can be used to help recover it. You can do what you wish, they are your keys. However we do recommend keeping them somewhere in case that happens. HomicidalJay9/16/2013 10:32:40 PM I understand The keys are unique and can only be used one time, Trying to activate them a second time will lead to key in use errors.SO WHY would I have to keep up with my Keys then?
HomicidalJay9/13/2013 8:53:08 PM If I had the keys in the 1st place. Why would I ask for help,I would just re put in my keys.I lost my old keys I Removed my email with my keys in them.I had them in my Libary Now after a long time they are all gone.Is there any way where U can see I did activate.And just put them back in my account.Just seems like Bad service.If U cant help me Ill be fine with that and No longer wasting my money on Ubisoft Andrea9/13/2013 8:20:47 PM To proceed further, I need you to send me your CD/Activation key that was included with your game. Please type it in exactly as it is listed, including all dashes and capitalizing all letters.
Thank you for your time. HomicidalJay9/13/2013 4:12:04 AM So I know Ive not been on my account for awhile and My games were gone and I got my games From gamestop,along with a promo code from my gtx 680 I got.WHat Im asking Is,Do I have Keep up with my old code to RE re Activation?The games That I lost Are Assassins Creeds 3,Farcry3, Farcry Blood dragon.If its not in this account It maybe on my other account. I have 1(one) Ubisoft account (the same I write here from). I have bought Might and Magic Heroes Collection (Heroes I to V plus 7 expansion packs)some times ago, WHICH MEANS I OWN A LEGIT COPY of the game I have installed Homm5 ToTE v3.1 on windows 7 x64. I have installed and updated uplay. When I first launched Homm5 ToTE, and went to Multiplayer/Ubi.com, I was asked for key. I entered key as appeared on the inside CD pack cover.
Key was accepted and automatically verified/validated each time later on. Next I was asked to enter ubi account name and password. At this point when I enter my data (and checked multiple times for error, tried multiple times too) it reads 'The username doesn't exist.
Error code 1.22.4'. When I launch uplay and enter my (same) ubi account name and password it is accepted. I go to Games (Your games will appear here) section but there is no H5/H5HOF/H5ToTE game there. When I try to enter the key (exactly as appeared on the inside CD pack cover), it reads invalid key (for all three H5 keys H5/H5HOF/H5ToTE). QUESTION 1: Why does the game not accept my user account but accept and validate my H5 keys? This you can blame on old game and poor communication with uplay BUT QUESTION 2: Why does uplay not accept my H5 keys from inside my uplay account?
This I cannot understand since I OWN A LEGIT COPY of the game and followed the instructions to the letter. Any help would be greatly appreciated. I am having a similar issue right now. I contacted support since I no longer have the key and this is what they said: Anno 2070 does not bind to a Uplay account with an activation code. It binds to the account when the game is first launched, following that you are prompted to enter the activation code for the game. There is no Anno 2070 key activated to this account.Unfortunately, if the key was not registered to the account and you have lost the key, we would not be able to retrieve it.This is the most @#$%$%^ thing I've ever seen/hard. There is no way one could possibly knew this before buying the game.
Moreover, there is nothing indicating that the game is not linked to your account since the game shows up in UPlay.Now I am stuck with Anno 2070 in my account although it seams it's not linked to my account and I haev to buy the game AGAIN to be able to play it. Well done Ubisoft, well done. And you are wondering why people play $@^%$ games instead of.
The Support team does have to help with all Activation Key inquiries. They may ask you to verify a few things on your account and/or supply an image/screenshot of your activation key. Please make sure you provide this when creating a ticket. Your other option is to call. If you have created your ticket over the weekend, please note it takes 48 'business' hours to respond. If your wait time has exceeded 48 'business hours' please feel free to private message one of the forum managers your incident number so they can look into it.
Forum managers being Volfbane, MrShade, Ubi-Mush etc). Hi DavidGold2013, I would actual suggest not waiting to activate your key. Ive seen this happens many times over the forums and players are left having to contact Support (and sometimes the seller) to have your key extended. Can you give it to him as an early birthday present maybe;) Remember too, which ever account you use to activate the keys will be the permanent account.
As we are unable to transfer games at this time. If you would like a more definite answer, please feel free to contact the Uplay shop with the links below.
I should of stuck with D/L using Steam as well! I just received Tom Clancy's Splinter Cell Blacklist through Nvidia.com who issued My Activation Code to use here at Ubisoft.com FOR Purchasing a Fang Taipan M2 Laptop that had a 780M GFX Card Installed. (Awesome PC) First Issue- Activation Code is already in use?
I have tried everything suggested here in these forums and it's nothing but a waste of time! Second Issue- I tried submitting my question through Ubisoft's so-called Support Portal and the damn thing was not working.
Error- We are encountering a technical issue with the page you are trying to view. We apologize for the inconvenience and we will work to fix the issue as soon as possible. In the meantime please click here to return to the homepage. I am New to this gaming network and I did not see this game anywhere in either of My Two Accounts listed. Can somebody Help me please?
Thank you, SteveB65. @Oudalone - When you say it has reached its limit are you referring to the amount of time given to you to download and activate your game? I have seen Support extend activation keys for players in the past, but I am not certain when it comes to Steam versions. Unfortunately Support is the department that must help with activation key inquiries. Can you please update your ticket with Ubisoft Support and inform them what Steam advised?
@Slayer - Please connect with Support regarding this by phone or through the ticketing system. @Steve - Are you still having issues connecting to the Support site? Have you tried an alternate browser? Which country do you reside in please? If the problem persists you can also call them.
I bought Assassins Creed on Steam a few weeks back. I was able to play it fine for a few hours. I also bought Heroes of Might and Magic VI when it came out. I logged in with my username and password as always. Ubisoft kept telling me that i was going to have to start using my email to log in and that i should change my password. Now, when i tried to play AC3 again, i put my credentials in and it is asking me for actiavtion code, my heroes game is gone and my account name is NOT what it used to be.
I used to be able to log in just using my username (cmoyano) and password. After i switched to Email way of logging in, my games are just not there and it says I am a new user. I just lost two games that i bought because uplay most likely got their crap mixed up with something.
Cmoyano1984 was my other account, not my main. Everytime i logged in with.email address removed for safety. (my email), it would take me to this empty account.
When i logged in with username only, (cmoyano) it would take me to my original account with my games. So my question is, wtf happened here? You got my accounts mixed up, i have no idea wtf is going on and i cant play my games. If you want proof of purchase ill send it with my activation key and everything and prrof that ive played the game on steam. I tried contacting support and guess what?
Error on page and some other typical crap. I would like to play AC3 before AC4 comes out but uplay wont let me. I bought an AMD graph card recently and got a coupon for 3 games, one being Farcry 3 for the Uplay client. I am not familiar with Uplay and don't know where to use insert the code for me to redeem the game. Been trying for quite some time and have not figured it out yet. Tried using it as promo code, as activation key, and nothing.
Contacted AMD support and the code is valid (they said). And since the Uplay customer support sucks (at least their Latin America support), here I am. I know it sounds dumb but I appreciate the help. OMG Was looking forward to play Rocksmth 2014 this week and then this happened!
Started up Rocksmith 2014 on Steam. During the startup it made me make an account with Uplay. I added my pre-purchase gamekey. The game started just fine. After about 30 minutes of play Rocksmith gave me a message about enabling 'ingame steam community' stuff so I could enter the shop via Rockmsith 2014. So I did just that. Since I still couldn't enter the shop I figured it maybe needed A restart of steam and rocksmith 2014.
So I logged everything out and started steam and rocksmith back up. Then all the troubles started.
First Uplay didn't recognize my password (I am sure I didn't type it wrong because I use keepass = password software). After many tries I just recovered the password and made a new password true the uplay recovery system. But when I logged in, Uplay asked for my gamekey of rocksmith 2014 again!!!!
But when I try to enter it it says that this copy is allready bount to a different account!!! No. Uplay!!!!! I just bound it to MY account, the account I made 1 hour ago!!!!! So Uplay forgot my own gamekey! I can't get past the screen that says enter gamekey! Basicly I lost my game after exactly 37 minutes of play!
Please fix this! How could this bug even happen? Uplay banned my account for 1 hour because I tried to add MY OWN prepurchase game to my account for the second time because Uplay forgot it the first time!!!!! Just to proof that I was able to play the game for half an hour I added 2 screenshots. Please fix this problem. Hey, I'm in the same boat as you.
I received my Uplay Far Cry 3 promo code for the Never Settle reward and it's invalid when I try to input it at checkout. I've contacted Ubisoft support and they told me that somehow, the code I received has already expired. Also, according to Ubisoft, the promotion for Far Cry 3 has already ended, so AMD's website is wrong. I have raised a support ticket with AMD, also contacted their support email.
Haven't gotten anything back for over a week now. I'm starting to think that AMD is just scamming with this. offer that doesn't work.
It's also only a problem with FC3 as well, the other 2 games I redeemed through steam worked perfectly fine. I apologize for any inconvenience. Please be sure that you are following all steps received when trying to redeem the code. If you are still having issues, please contact the manufacturer which provided the code. If you continue to have any issues after doing so, please contact your region's Support using the links in my signature. What's sad is that Ubisoft support has told me that the code I got already expired (as in, as soon as I got it it's useless). I've contacted AMD support and it's been over a week and they still haven't got back to me yet.
It's kinda sad how bad AMD is running this. Well I'm another one trying to add Far Cry 3 to my account. The redeem code is applied after you've added Far Cry 3 to your cart, it should reduce the price to £0.00 (or whatever your currency is). This works for me, however, when i try and proceed to the next step and complete the transaction i keep getting the message 'The Uplay Shop is Unavailable' if using the Uplay standalone software. If using a web browser it just crashes when trying to load the next page.
Splinter Cell Blacklist Activation Code
This has happened numerous times over the last 3 days and i just can't complete the transaction. I had an email from AMD today warning that the Far Cry 3 redeem code expires on October 28th so i want to add it to my account before then. Any help from Ubi would be very much appreciated. UPDATE: Just managed to redeem my code and add Far Cry 3 to my library.
Activation Code Free
Hi All, Thank you for supplying these details and taking up the AMD issue with AMD. The forum managers & moderators are unable to help with activation keys, however, the support department should be able to. If you are having trouble connecting to Ubisoft Support through the ticketing system you may want to call or try an alternate browser or clear your cookies/cache. If you are unable to log into your existing account, you may need to create a second account to do so, but please choose a username you dont mind keeping and include as many details about your original account as possible. If you have already opened a ticket with Ubisoft support (over the weekend) they do require 48 business hours to respond. Hey guys, I purchased a physical copy of Anno 2070 on release day and activated it on uPlay.
I don't really like having to use this kind of service but I see the merit in not having to worry about your boxed version afterwards. Today I thought I would take advantage of that fact and download Anno again, except when I launch the game it asks for a CD key to activate it. No worries, uPlay remembers the CD keys for all the games I activate on it, right? It remembers all my uPlay game CD Keys EXCEPT Anno 2070.
I'm not sure really, for a start seeing as how I'm playing it through uPlay (which clearly knows I own the game. I even have unlocked some rewards) I would have thought CD Key activation would be redundant but apparently not.
Sorry this is kind of ranty, it's just annoying to be bogged down with all these digital services like Steam and uPlay and then have them fail when they would actually be helping for once rather than getting in the way. Bottom line: is there anything I can do besides spend the next few days trying to find my boxed copy? If any Ubi folk are listening, is it possible to be assigned a new key, seeing as how uPlay knows I own the game? I have the same problem. Have had the BIGGEST mess around with this useless program! First I installed Assassins Creed IV from my disk, but it couldn't copy 'Carribeansea.forge' so I thought I would just download the missing files on Uplay.
I began the download and my DL rate was going at about 30 kb/s on average (My internet usually sits around 500 kb/s) and it kept going to 0 kb/s before losing connection. It's been about 8 hours since I got the game and now Uplay wont connect to the internet AT ALL. So I uninstalled, went on the Uplay website and what do you know? Download link brings you to an error page on Chrome. VERY poor effort, aspire to be less crappy, like Steam and Origin.of the United Kingdom if the matter is not resolved over the course of the next week. I paid and bought and registered and played Heroes of Might and Magic 6 complete edition and Silent Hunter 5 back in May.
Now it shows as if I am a new to Uplay with no games registered. Trying to re-register the code says they are already taken. Completely unacceptable. Steam and Origin of Electronics Arts have never done this. On top of this whenever I try submit a ticket it comes up with error.
If the matter is not resolved over the course of the next week I am going to contact the trading standards about it and contact my local press, and perhaps the BBC or/and some other organisation that can offer consumer protection. I have tried make a support ticket three, perhaps four times yesterday, I will try again shortly. Every time it comes up with error. As for the tech support line its a number beginning with 0871 664, my broadband/landline provider informed me of the costs of ringing such a number. It could come up to a small fortune, easily enough to buy a new copy of HOMM6 on its own.
But I own the collectors edition and want it back on my account. On that note I have also sent an email about it to AccountSupport@ubi.com though i'm not sure if that's the best group to email within the Ubi group for such matters. If theres a better email address to email about it please let me know.
The only problem is I have only one account. A couple years ago, when Heroes 6 first came out, I purchased it and registered it to my one and only account.
Recently I decided to get all the DLCs through steam, but instead of buying them individually I bought them all together in the 'Complete Edition'. The only problem is that when I try to activate using the key provided by Steam I receive 'This key or activation ode is already in use with another uPlay account'. Which uPlay account? I only have one.
Also, it would be great if you could have a link on your website so I can send an email to a person who could fix my issue instead of having to post it here. I bought AC IV deluxe edition (PC download) direct from uplay shop and have been playing without a problem, I have subsequently noticed that I received an activation code in an email but when I try to use it I get this error message - I've been told that because I purchased it from ubisoft, the product was automatically activated and linked to my uplay account.
So my question is:- if this is correct, why send me the Activation Code in the first place and why does the error message say 'This CD Key or Activation Code is already in use with another Uplay Account'??? Can someone please clear this up for me, I'm a bit confused:confused::confused. Hello UBI, My problem is about activating the cd-key for Assassins creed brotherhood which i own on steam. When i was in game caffe someone didn't log out from his Uplay account and i accidentally activated my cd-key from steam for Assassins Creed on his account, after i back home and tried to play again i realized it's the wrong account i've activated on. After certain amount of time i purchased new cd-key for Assassins Creed brotherhood in store and activated on my account while running ac from steam but it didn't worked it still require to enter the cd-key from steam in order to play from steam.
Now when i lunch Uplay i can run Brotherhood from uplay client but can't from steam. Can support please help me i don't want double waste of money! I have standard Anno 2070 on my Uplay account, and that prevents me to activate Ann0 2070 Complete Edition I recently bought. I've asked support to remove my existing game, but it took them 5 days to answer me, I quote, 'they can't transfer my game to another account'.
So I will try another time here: 1. How can I activate Anno 2070 Complete Edition if I already have standard game? If 1 is not possible - can somebody remove my standard Anno 2070 from my account so I'll be able to activate new key? I purchased HMM6 Complete Edition today (I think I even did it 2 times by mistake).
I got order confirmations to my email with the codes, but when I try to redeem this code / insert it into Gear Activate Product in my Uplay account, I get info: this code is already used by another UPLAY account!!! I HAVE ONLY ONE Uplay account. What have I paid for? I have HMM6 v. I managed to unlock Sandro and Crag Hack campaigns in the game using these codes I've got to mail but this is it.
Manually downloaded Patch 2.1 but it says 'you must install Shades of Darkness first to apply the patch'. Who and how can help me? The problem is, I haven't got the the manual! I bought electronic copy. Here is the info from the mail I've got from Ubisoft: Dear Dmitry Logvinenko, Thank you for ordering from Ubisoft Entertainment EMEA on 29 December 2013.
The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI.Ubisoft Store on your credit card billing statement. Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped. To look up your order, please visit: Please note: This email message was sent from a notification-only address that cannot accept incoming email.
Please do not reply to this message. So, i bought the nvidia gtx 770, and I get three free games.
Batman, AC IV and Splinter cell. The batman i've reedemed it and played it with no problems on steam. The other too, the Splinter Cell, I used the promo code to buy it, and they gave me a Serial Key, but when I try to activate the game on Uplay, it claims that the code has already been used, and that's impossible. The assassin's creed, i've bought it with the promo key, and they don't send me nothing, on the order details, it reveals 'processing bla bla bla.' So, what's wrong here? Sorry for my bad english.
Hello PinkDonuts, Thank you for contacting us with your question. If you purchased a game but didn't receive an activation code/CD key, please contact the retailer you purchased the game from and ask them to provide you with one. If you purchased the game from the Uplay shop, please contact the shop customer service team directly.
If you go to and scroll to the bottom you will see a link marked 'CUSTOMER SUPPORT' under the heading 'STORE'. Clicking this link will take you to the support section where you can contact the shop customer service team for more information. Hello soulstealer1905, Thank you for contacting us. Are you using the game CD key that you can find in your Steam library? As long as you are copying the key identically, it's very unusual for one purchased through Steam to be invalid.
If you continue to experience the message that the code is invalid, please contact the support team for the shop you purchased the game from (in this case Steam) and ask them to provide you with a working code. If they say they will not provide you with a working code, please contact the Ubisoft Support team directly to enquire about any other options that may be available to you.
You can contact Ubisoft support through our ticket system's webform found by clicking on 'My questions' on this page (and then clicking 'Ask a Question'. If you have any issues using the webform, you can contact support for assistance through their Facebook page (Twitter account (or by phone (https://support.ubi.com/en-us/FAQ.aspx?platformid=60&brandid=2030&productid=3888&faqid=kA030000000eiChCAI).